MOHAMED IBRAHIM
ICT - Administration & Support Operations
ICT - Administration & Support Operations
Hi, I'm a skilled System & Network Admin with 5+ years of experience in ICT infrastructure. I have expertise in Administration, ICT Support and Maintenance on both On Premise and Cloud Infrastructure. I am proficient in various operating systems and strong understanding of networking principles and protocols. I am certified in ITIL4 Foundations, Microsoft Server 2019 Administration, and other cloud certifications.
II’m confident that my experience and skills will allow me to make a meaningful contribution to your company, and looking forward an opportunity for a face to face interview. Click the link below for my Portfolio website and LinkedIn profile.
Technoa Middle East Technology LLC
ICT Infrastructure (Planning, Design, Delivery & Support)
Conducted comprehensive infrastructure needs assessments to align IT solutions with business objectives, and designed scalable, future‑proof architectures with built‑in redundancy.
Performed physical server installations (rack‑mount and standalone), operating system provisioning, and hypervisor configuration (Hyper‑V/VMware), including virtual machine performance optimization.
Configured Hyper‑V Replication for critical VMs to ensure seamless failover during host outages, and implemented multi‑site replication strategies for disaster recovery.
Deployed and managed NAS devices for network‑based backups, including configuring access controls and authorization to secure stored data.
Managed and supported the on‑premises and cloud infrastructure of 100+ clients, providing L2 and L3 technical support to maintain high availability, security, and operational efficiency.
Conducted comprehensive infrastructure needs assessments to align IT solutions with business objectives, and designed scalable, future‑proof architectures with built‑in redundancy.
Performed physical server installations (rack‑mount and standalone), operating system provisioning, and hypervisor configuration (Hyper‑V/VMware), including virtual machine performance optimization.
Configured Hyper‑V Replication for critical VMs to ensure seamless failover during host outages, and implemented multi‑site replication strategies for disaster recovery.
Deployed and managed NAS devices for network‑based backups, including configuring access controls and authorization to secure stored data.
Managed and supported the on‑premises and cloud infrastructure of 100+ clients, providing L2 and L3 technical support to maintain high availability, security, and operational efficiency.
Cloud Services (Microsoft Azure & 365, Google Workspace)
Created and managed Microsoft Azure tenants, configured custom domains, and administered Microsoft Entra ID and Microsoft 365 environments.
Managed user mailboxes, shared mailboxes, and online archiving through the Exchange Admin Center.Designed and deployed SharePoint sites, configured permissions using SharePoint groups and unique access controls, and set up sharing policies based on organizational requirements.
Configured Outlook, OneDrive, and SharePoint Sync on user devices and resolved issues related to these services.
Set up and administered Google Workspace, including domain management, user provisioning, and Google Drive services.
Network Setup (FortiGate, Cisco Meraki, HPE Aruba, UniFi, TP‑Link)
Deployed and configured FortiGate firewalls, including license activation, DNS setup, WAN (DHCP, Static, PPPoE), LAN, and VLAN configurations.Designed VLAN architectures for network segmentation and configured Inter‑VLAN routing with firewall policies.
Set up SSL VPN and IPsec Site‑to‑Site VPN for secure remote connectivity.Configured port forwarding rules on FortiGate firewalls for secure external access.
Implemented Access Control Lists (ACLs) using IP or MAC filtering to restrict unauthorized devices and enhance network security.
Configured a wide range of switches including Cisco, HPE Aruba, and TP‑Link.Deployed HPE Instant On, UniFi, and TP‑Link wireless access points using both local and cloud controllers.
Backup & Disaster Recovery (Veeam Backup & Replication v13, MARS Backup, Hornet Security VM Backup)
Designed and implemented multi‑tier backup architectures to ensure data protection and business continuity.Configured Veeam Backup & Replication, including Scale‑Out Backup Repository (SOBR) for Hyper‑V workloads.
Deployed Veeam Agents for Microsoft applications for file‑level backups and configured Veeam Backup for Microsoft 365.
Surveillance & Access Systems (Hikvision, Dahua)
Installed, configured, and maintained NVR and CCTV Cameras, creating user account for remote access, setting up custom port for secure connection.
Configured backup retention policies and monitored disk health and storage capacity for uninterrupted video recording.
Escrappy Recyclers, Dubai
Installing and configuring hardware, software, and networks including setting up servers, workstations, routers, switches, operating systems, and other IT equipment.
Installing Windows Server Operating System, Active Directory, DNS Server, DHCP Server, Print Server, File and Storage Permission, creating Group Policies and User accounts.
Setting up and maintaining Google Workspace with company domain and creating new gmail ids to end users. Setting up authentication, authorization, mail forwarding, drive sharing and resetting password.
Experienced in managing the full lifecycle of IT assets, including procurement, tracking, deployment, and disposal of hardware and software assets. Providing technical support to end users for hardware, software, network, and security-related issues.
Efficient in troubleshooting and resolving end-user hardware/software issues, ensuring minimal downtime and high user satisfaction. Experience in user training and creating knowledge base articles to empower users and improve issue resolution time.
Providing technical support to end-users, helping them troubleshoot and resolve IT issues and providing assistance with software installation, resolving network connectivity issues and resetting passwords.
Setting up LAN, WIFI and printer setup, diagnose and resolve technical issues reported by users. Finding the root cause of the problem, analyzing error messages, and applying appropriate solutions to restore functionality.
Providing guidance and assistance to users who encounter technical difficulties with hardware or software. Helping users to configure software settings, troubleshoot network connectivity issueS.
Dream Computers, India
Hands-on experience in installation, configuration, and maintenance of hardware (e.g., desktops, laptops, printers) and software applications.
Repair or replace defective chips or components on the laptop's motherboard or other circuit boards. Soldering, desoldering, and reworking components using specialized tools and techniques.
Update firmware and BIOS (Basic Input/Output System) to resolve compatibility issues or improve system performance. Ensuring that repaired laptops meet quality standards and function reliably after repair.
Understanding and interpreting circuit schematics for identifying faulty components on the motherboard and fix the problem accordingly.
Maintaining detailed records of repairs, including the steps taken, components replaced, and any relevant diagnostic findings for tracking warranty status and providing accurate information to customers
+971 525812276
ibraheema.ae@gmail.com
Dubai, UAE