MOHAMED IBRAHIM
SYSTEM ADMINISTRATOR
SYSTEM ADMINISTRATOR
Hi, I'm a skilled system administrator with 4+ years of experience in managing IT infrastructure. I have expertise in Administration, IT Support and Maintenance.
I am proficient in various operating systems including Windows, Mac and Linux. I have a strong understanding of networking principles and protocols.
Having experience as a Microsoft Azure, Microsoft 365, Google Workspace and Microsoft Active Directory Administration
In my spare time, I enjoy exploring new technologies and staying updated with the latest trends in system administration.
Alexjet Aircraft & Requisites Leasing LLC, Dubai 
Configuring Microsoft 365 security features such as Multi-Factor Authentication (MFA), Conditional Access, Data Loss Prevention (DLP), and Exchange Online Protection (EOP).
Set up and managed Azure subscriptions, including configuring billing, roles, and access control with Azure RBAC for secure subscription management.
User and License Management: Proficiency in creating, managing, and removing user accounts, assigning licenses, and managing permissions in Microsoft 365 (e.g., Office 365, OneDrive, Exchange).
Configuring Microsoft 365 security features such as Multi-Factor Authentication (MFA), Conditional Access, Data Loss Prevention (DLP), and Exchange Online Protection (EOP).
Exchange Online Administration : Managing mailboxes, distribution lists, mail flow rules, and troubleshooting mail delivery issues.
SharePoint Online & Teams Administration : Setting up and managing SharePoint document libraries, Teams, and their integrations.
Active Directory (AD) Management: Administering Active Directory environments, managing user accounts, group policies, organizational units (OUs), and ensuring secure directory services.
Group Policy Management: Configuring, deploying, and troubleshooting Group Policies for system security, user access control, and system configurations.
Windows Server Configuration: Installing, configuring, and maintaining Windows Server and setting up Active Directory Domain Services (ADDS).
Remote Desktop Services (RDS): Configuring and managing Remote Desktop Services to enable remote access to applications and desktops.
DHCP & DNS Management: Managing DHCP (Dynamic Host Configuration Protocol) for IP address distribution and DNS (Domain Name System) for domain name resolution.
Firewall and VPN Configuration: Setting up and maintaining firewalls and VPNs for secure communications and remote access.
Network Devices: Configuring and maintaining networking hardware like routers, switches, and wireless access points.
LAN/WAN Setup and Management: Configuring and maintaining Local Area Networks (LANs) and Wide Area Networks (WANs). Installing and troubleshooting wireless networks and access points.
Installing, configuring, and troubleshooting network printers and multifunction devices, ensuring compatibility with various operating systems (Windows, macOS).
Escrappy Recyclers, Dubai
Installing and configuring hardware, software, and networks including setting up servers, workstations, routers, switches, operating systems, and other IT equipment.
Installing Windows Server Operating System, Active Directory, DNS Server, DHCP Server, Print Server, File and Storage Permission, creating Group Policies and User accounts.
Setting up and maintaining Google Workspace with company domain and creating new gmail ids to end users. Setting up authentication, authorization, mail forwarding, drive sharing and resetting password.
Experienced in managing the full lifecycle of IT assets, including procurement, tracking, deployment, and disposal of hardware and software assets. Providing technical support to end users for hardware, software, network, and security-related issues.
Efficient in troubleshooting and resolving end-user hardware/software issues, ensuring minimal downtime and high user satisfaction. Experience in user training and creating knowledge base articles to empower users and improve issue resolution time.
Providing technical support to end-users, helping them troubleshoot and resolve IT issues and providing assistance with software installation, resolving network connectivity issues and resetting passwords.
Setting up LAN, WIFI and printer setup, diagnose and resolve technical issues reported by users. Finding the root cause of the problem, analyzing error messages, and applying appropriate solutions to restore functionality.
Providing guidance and assistance to users who encounter technical difficulties with hardware or software. Helping users to configure software settings, troubleshoot network connectivity issueS.
Dream Computers, India
Hands-on experience in installation, configuration, and maintenance of hardware (e.g., desktops, laptops, printers) and software applications.
Repair or replace defective chips or components on the laptop's motherboard or other circuit boards. Soldering, desoldering, and reworking components using specialized tools and techniques.
Update firmware and BIOS (Basic Input/Output System) to resolve compatibility issues or improve system performance. Ensuring that repaired laptops meet quality standards and function reliably after repair.
Understanding and interpreting circuit schematics for identifying faulty components on the motherboard and fix the problem accordingly.
Maintaining detailed records of repairs, including the steps taken, components replaced, and any relevant diagnostic findings for tracking warranty status and providing accurate information to customers
+971 525812276
ibraheema.ae@gmail.com
Dubai, UAE